About Project CORA - CORAbot
CORAbot, a Community Operations Resource Agent (CORA), is an SMS-bot designed to address one of the biggest challenges communities face - how to connect those with needs to available resources.
Team
- Kari Everson (UI/UX Design + Brand Design)
- Gaspard Michel Etienne (Full Stack Development)
- Alex Ling (Front-End Development
- Savannah Majarwitz (Project Management)
- Microsoft (Development + Project Management + Research)
My Roles

Wireframing, Visual Design, Logo Design, Prototyping, Supporting Front-End, Final Presentation, User Accessibility, Brand Design
Users
Volunteers, organizations, those in need
Tools and Resources
Adobe InDesign, Adobe Photoshop, Figma, Adobe Illustrator, Microsoft Teams, Adobe AfterEffects, Service Design Tools, Pen & Paper, Able Plugins, Microsoft Azure
The Problem
Created in response to COVID-19 where the world faced a period in time when resources were limited was how CORAbot started. Anytime the world faces challenges communities are put up against limited resources.
The Solution
An SMS-bot designed to address one of the biggest challenges communities face - how to connect those with needs to available resources. With a customizable modular framework, CORAbot can accelerate any nonprofit or community organization’s long or short-term goals. CORAbot connects volunteers already serving this international organization to those in need by scaling the organization’s Emergency Food Assistance Program.
Design Ideation
Focuses on connecting those with needs to available resources. As well as connecting those with resources to people that need them.
Design Principles
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Creating and setting the identity and brand to emulate what product is all about.
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Maintaining the key design elements from the new set CORA identity and brand.

Designing an empathetic, modern, user-friendly mobile interface with clear navigation.

Emphasizing CORA's call to actions such as providing resources, connecting those in need during times when communities are at their most vulnerable. 
The Process
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Product Essential Features
Simplicity 
Speed 
Good Image Resolution 
Set Data System 
Geographical Interactive Map
Flexibility
Search
Open Sourced 
Chatbot
Color Scheme on Brand
Updates
The Technology Behind CORAbot
CORAbot was built using MS Bot Framework, with Twilio integration, supported by Cosmos DB and Dynamics backend services. With triggers, the solution can instantly match resource providers with the nearest person in need. CORAbot can also be plugged into pre-existing web-based applications such as Microsoft Teams or Dynamics via connectors built by the Project CORA team.
How has CORAbot helped the community?
CORAbot can be repurposed to fit with any organization’s specific requirements.
COVID-19 Relief Efforts
CORAbot is partnered with an international nonprofit organization who helps provide humanitarian assistance and relief during times of crises. By using CORAbot’s design, we created a bot specific to their cause and helped assist their direct volunteer efforts during the COVID-19 pandemic.
This organization identified the following problems:
1) Vulnerable individuals requiring critical resources, do not know how and where to get help.
2) Traditional supply chain methods to connect individuals (and orgs) with critical resources have failed to perform with necessary                    speed.
3) Medical and assisted living facilities are running out of critical supplies, without ability to restock.
4) Individuals and organizations with critical supplies are unsure about how best to share them.
While internet-connected communities are able to offer help many of those in need, underserved populations without internet access or social media continue to struggle for items like food, prescription medications, and PPE. This results in dire situations for those most vulnerable in our communities.​​​​​​​
How does CORAbot help?
CORAbot connects volunteers already serving this international organization to those in need by scaling the organization’s Emergency Food Assistance Program. This bot understands 60 languages, communicates via SMS, and has a persona to engage clients in need, as well as a persona to engage and activate volunteers nearby, based on those needs.
Human Trafficking
CORAbot works with a national nonprofit that combats the rise of sex trafficking and offers aid survivors. When a victim of exploitation has been identified, or when social services organizations are reaching out to potential victims, it is difficult to know exactly what resources are going to be available to help these individuals escape their circumstances.​​​​​​​
How does CORAbot help?
CORAbot connects survivors with resources in their local area. This virtual agent gathers accurate, real-time availability of human trafficking survivor services in a manner that is highly sensitive to the needs of the humans who provide those critical services. The resulting visibility will be rendered to advocates in ways that are highly accessible and intuitive.
Brand Paradigm
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Mark + Iconography/Visual Elements
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Hi-Fi Wireframe Design
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Brand Guide
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UX Research Guide
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Extras
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